General Terms and Conditions

For registration on Opera Romana Pellegrinaggi pilgrimages and packages 2017

 

INFORMATION

 

1. Opera Romana Pellegrinaggi: introduction and mission

1.1 Opera Romana Pellegrinaggi (also abbreviated to O.R.P.) is an official body of the Diocese of Rome, Organ of the Holy See, with a mission to promote and organise pilgrimages to all shrines and sites of particular religious, cultural and ecumenical interest.

Opera Romana Pellegrinaggi also offers services for the hospitality and assistance of those coming as pilgrims to Rome. The “Roma Cristiana” division is dedicated to these people, offering a thematic interpretation of the Christian sites through pilgrimage routes on open buses or on foot.

A coordinated system of services (transport, accommodation and secondary services) is necessary in order to provide pilgrims with logistical support and to allow them to get the most from the spiritual experience involved in visits to Christian sites and itineraries.

O.R.P. pilgrimages and other programmes differ from tourist packages in that their aims are primarily religious and spiritual, although from an organisational point of view, they may follow a similar course.

L'O.R.P. offers and organises pilgrimages, not holidays.

1.2 The unique experience of a pilgrimage implies that the expectations and behaviour of participants must be coherent with a wish to take part in a religious activity.

During pilgrimages, participants do not have to take part in the religious services that form part of the programme, but those not wishing to take part must inform their leader and/or spiritual animator and coordinate with them since, for reasons of security, they must not leave the group and go off on their own.

Failure to coordinate or to behave in a manner in keeping with the religious spirit and aims of the pilgrimage will result in registrations being refused or disrespectful participants being removed from the pilgrimage by O.R.P.

1.3 Pastoral animation and spiritual assistance are the key elements of our pilgrimages and programmes. They are carried out by Italian-speaking spiritual assistants and pastoral animators.

 

2. Opera Romana Pellegrinaggi Head Office

Opera Romana Pellegrinaggi is based in the Palazzo del Vicariato Vecchio “Maffei

Marescotti”, Vatican City extraterritorial zone, situated in Via della Pigna n.° 13/a, 00186 Rome.

Opening hours: Monday to Friday 9am-1pm and 2.30-6pm – closed on Saturdays, Sundays and holidays.

For information and individual bookings: tel. 06/69896.1 - Monday to Friday 9am-1pm and 2.30-6pm - Fax 06/69880513 - e-mail: info@operaromanapellegrinaggi.org.

The location of our other offices and Opera Romana Pellegrinaggi Info Points is indicated on our website: www.orp.org.

 

 

GENERAL REGULATIONS

 

3. Validity of General Terms and Conditions

These regulations apply to pilgrimages and other programmes scheduled by Opera Romana Pellegrinaggi for the period 1/01/2017 to 31/12/2017 and published in the 2017 brochure and on the website www.orp.org.

 

4. Personal Data Protection

4.1 To allow participation on pilgrimages and/or registration on other programmes, it is necessary for Opera Romana Pellegrinaggi to gather participants’ personal data. In the event of this being refused, O.R.P. may not be able to accept and/or process a request.

All participants must therefore accept and acknowledge that providing personal data is obligatory and that participation on our pilgrimages and/or registration on our programmes implies the acceptance of the processing of personal data by Opera Romana Pellegrinaggi which will guarantee the data is kept secure and confidential. The data provided will be used by Opera Romana Pellegrinaggi in accordance with the principles of correctness, lawfulness and transparency, exclusively for the processing of requests to participate on pilgrimages or other programmes and within the limits of its official mission. The data will not be shared with third parties for commercial use.

4.2 Where necessary, in order to allow pilgrims to take part in pilgrimages and/or other programmes, data may be shared with the competent authorities and/or insurance companies and/or third parties which supply Opera Romana Pellegrinaggi with accessory and instrumental services. Data regarding credit card payments will be entrusted to and handled by the appropriate banking institution which will handle data in a secure and confidential manner.

4.3 Participants wishing to cancel, supplement or amend any data provided should write to Opera Romana Pellegrinaggi, via della Pigna 13/a, 00186 Roma, or send an email to info@operaromanapellegrinaggi.org.

 

5. Anything not stipulated

Regarding anything not stipulated in these General Terms and Conditions, reference will be made to the provisions laid down by the International Convention (CCV) in Brussels on 23/4/70, as ratified by law no. 1084 of 27/12/77 and any other current legislation. All transport services included in pilgrimage programmes are subject to the laws of the countries in which the services are provided.

 

6. Disputes

6.1 O.R.P. and the participant will endeavour to amicably resolve any disputes regarding the interpretation and application of these “General Terms and Conditions” or arising from the participation on O.R.P. pilgrimages and/or other programmes, also through out-of-court settlement procedures (negotiation and/or mediation).

6.2 Should it not be possible to resolve a dispute in an amicable manner, it is agreed that Italian law (and no other) will apply.

 

7. Understanding of the booking clauses

Participants on O.R.P. pilgrimages and other programmes must have familiarised themselves with the relevant rules and regulations; that is, they must have read and acknowledged these General Terms and Conditions and, where applicable, the relevant insurance terms and cover. These documents are available on the website www.orp.org and, on request, from the Opera Romana Pellegrinaggi offices. Participation on an Opera Romana Pellegrinaggi pilgrimage and/or other programme implies having understood and accepted the relevant regulations in their entirety.

PILGRIMAGES

 

8. PILGRIMAGE: registration, deposit and balance payment

8.1 Registrations should be made at:

- the Head Office in Palazzo del Vicariato Vecchio "Maffei Marescotti";

- the San Giovanni office, headquarters of the Diocese of Rome, in Palazzo Lateranense;

- the Saint Peter’s office in Palazzo dei Propilei.

Information regarding pilgrimages and other programmes is also available on the website www.orp.org.

8.2 To take part in a pilgrimage, participants must complete and sign the registration form available from all O.R.P. offices, and on the website at www.orp.org.

Participants should specify any special needs or conditions (pregnancy, food intolerance, celiac disease, or disability, etc.) in the “Notes” box on the registration form. In any case, those participants with special dietary needs should bring their own special provisions with them since it will not always be possible to meet special requests.

8.3 When using the online registration form, this must be hand-signed (unsigned forms will not be accepted). To complete the registration, the form should be completed, printed, hand-signed and sent to O.R.P. by email (info@operaromanapellegrinaggi.org) or fax (06/69880513), together with proof of deposit payment.

8.4 When submitting the registration form, the appropriate deposit payment for the chosen programme and the registration fee must be made. For registrations made within 30 days of the date of departure, the full cost must be paid at the time of registration.

Failure to make the deposit payment will result in the cancellation of the registration on the pilgrimage and therefore of the reservation.

8.5 The balance (including any supplements) must be paid 30 days before the date of departure, or on the date otherwise specifically indicated, even where the person concerned has not received the “Final Travel Details” (see section 19.5). Failure to pay the balance by the due date constitutes express grounds for termination and will result in the cancellation of the agreement by O.R.P. and the forfeit of the registration fee and deposit paid.

8.6 Payments by bank transfer can be made to the following current accounts:

  • BANCA PROSSIMA
    cod. IBAN: IT 42 I 03359 01600 100000007455
    cod. SWIFT: BCITITMX

 

  • INTESA SAN PAOLO
    cod. IBAN: IT 40 C 03069 05000 078000060093
    cod. SWIFT: BCITITMM

 

  • POSTE ITALIANE
    cod. IBAN: IT 78 H 07601 03200 000084297746
    cod. SWIFT : BPPIITRRXXX

 

9. Registration, deposit and balance payment for special programmes

9.1 For pre-formed groups of pilgrims, different conditions may apply. These will be notified before registration and must be specifically accepted and signed. Unless otherwise agreed, these groups will be subject to the General Terms and Conditions described here.

9.2 Specific regulations may apply to certain pilgrimages not in the brochure, as well as to stays in Rome, Missionary Tours and “Roma Cristiana” packages (see sections 29 and 30).

For information regarding how and when to make deposit and balance payments, penalties that will be incurred in the event of cancellation, any applicable refunds, and any applicable insurance cover, please refer to the specific description of each pilgrimage and/or other programme if not indicated in the General Terms and Conditions that appear here.

9.3 Regarding participation on Missionary Tours, the follow payment schedule applies:

- at least 61 days prior to departure = the registration fee and first deposit must be paid;

- 60 to 46 days prior to departure = the second deposit must be paid;

- 45 to 30 days prior to departure = the balance must be paid.

For registrations made 45-30 days before departure, full payment is required.

10. Discounts

For pilgrimages to Lourdes, Fatima and the Holy Land (Classical Itinerary) discounts are available for families of at least 3 people, participants on honeymoons and celebrating 25th and 50th wedding anniversaries, theology seminarists, newly-ordained priests and newly-ordained members of religious orders, and those celebrating their 25th or 50th anniversary of ordination to priesthood or religious profession.

To obtain these discounts, appropriate documentation must be provided at the time of registration: identity documents, documentation attesting to family status (e.g. wedding/birth certificates), and/or ecclesiastical certificates.

Discounts cannot be combined.

 

11. Total cost of pilgrimages

11.1 The total cost of our pilgrimages is made up of:

-  a registration fee (non-refundable)

-  a pilgrimage cost

The total cost includes insurance (see section 27) and the O.R.P. cover regarding the refund of charges incurred in the event of cancelling a pilgrimage (see section 14.4), except for the exclusions described in section 9.2

Also included in the total cost are entrance fees to sites described in the programme, and gratuities.

11.2 Supplements may be added to the total cost, as specified in individual pilgrimage programmes (e.g. for high season, single rooms, obligatory visas, etc.).

In the event of cancellation by a participant, the refunding or otherwise of these supplements will be taken into consideration on the cancellation invoice that will be sent automatically by Opera Romana Pellegrinaggi to the person cancelling and/or the lead name on the reservation.

11.3 The total cost of the pilgrimage has been calculated according to the cost of ground services, transport, fees and taxes in compliance with the rates valid during the month of purchase/payment of these services/dues (November 2016 for programmes published in the brochure) and the EURO/DOLLAR exchange rate, in accordance with section 12.1.

11.4 The total cost of the pilgrimage or other programme, as notified and confirmed at the time of registration is therefore subject to variation up to 21 days before departure and only as a consequence of variations in: transport costs – including fuel -, dues and taxes on some kinds of tourist services (such as duties, landing, disembarkation and embarkation taxes in ports and airports, and exchange rates applied to goods and services quoted in dollars). These variations will be calculated on the basis of the costs valid at the date of publication of the brochure and/or specific programme, or at the date shown in any subsequent updates, and the regulations described in section 12 will apply.

 

12. Variations to the cost of a pilgrimage

12.1 The costs published by O.R.P. are subject to variations due to:

Currency fluctuations (exchange rates). These may affect goods and services included in the pilgrimage (transport, fuel, hotels, transfers, tours, etc.). A variation in the euro/dollar exchange rate may have an average effect of 75% on the overall cost of the pilgrimage. This figure, which serves purely as an indication, may vary at the time of confirmation depending on the destination and the composition of services included in the pilgrimage. The exchange rate agreed between O.R.P. and the service providers is 1 euro = 1.15 dollars.

Variations to transport and fuel costs (Aviation Jet Fuel). Regarding the transport and fuel costs of all flights included in O.R.P. pilgrimages to all destinations in Italy and abroad – in and outside the EU, on domestic, international and intercontinental routes, including internal routes, feeder services and reprotection –, these are implemented in accordance with the General Terms and Conditions of the carrier providing the service, and any variation notified by the carrier can be applied up to one month before departure.

Calculations will be made according to variations in the above-mentioned costs as and when these are notified by the individual carriers and/or suppliers of the above-mentioned services.

Dues and taxes. Any variations to dues and taxes regarding the pilgrimage purchased will be calculated by O.R.P. based on the dues and taxes applied at the date of publication of the brochure and/or specific programme, or at the date shown on any subsequent updates.

12.2 In any case, the costs shown in the brochure will not be subject to variation where the variation to these costs is lower than 3%. The variation will instead be passed on to participants in its entirety if it is equal to, or more than 3% and can be notified up to 21 days before departure through the issue of a new invoice, or some other form of notification.

12.3 If variations to costs amount to more than 10% of the total cost of the pilgrimage the participant is entitled to terminate the contract and to receive a refund of monies paid (excluding registration fee). Any decision to terminate the contract must be communicated to O.R.P. within two days of notification of the price increase. Failure to communicate this decision within the above-mentioned time will imply that the variation has been accepted.

 

13. Replacing a participant on the pilgrimage

The person registered can transfer his/her registration to another person providing that: a) O.R.P. is advised of this in writing at least 4 working days before the date of departure, including reasons for the replacement and details of the new participant; b) the new participant satisfies all the conditions for the use of the service, in particular regarding passport, visa(s) and health documents; c) the same services or alternative services can still be provided following the name change; d) the new participant reimburses O.R.P. for all added expenses incurred as a result of the name change, the sum of which will be calculated before the name change is carried out. Both the old and new participants accept liability for payment of these costs together with any other fees due to O.R.P.

 

14. Cancellation of a pilgrimage, charges and refunds

14.1 Anyone cancelling a pilgrimage prior to departure will incur a cancellation charge based on the number of days before departure notification of cancellation is received, as follows:

a) 30 days or more before departure = loss of registration fee and the deposit indicated in the brochure;

b) 29 to 15 days before departure = loss of registration fee and 50% of the total cost;

c) 14 to 6 days before departure = loss of registration fee and 75% of the total cost;

d) 5 days or less before departure = loss of registration fee and 100% of the total cost.

The latter charge will also be incurred by anyone who, for whatever reason, fails to show up at the meeting point on the day of departure, or who withdraws from the pilgrimage once it has already begun, or who is unable to start or continue the pilgrimage due to the lack or incomplete or incorrect state of ID documents, or in the event of personal conditions which prevent leaving the country.

For some pilgrimages not published in our brochure and for stays in Rome, different cancellation terms may apply from those mentioned above, so please refer to the specific programme for details. For Missionary Tours, see section 15.

14.2 The cancellation charge may, if necessary, include any room supplements, as described in section 22.3.

14.3 Cancellations must be notified in writing only to:

info@operaromanapellegrinaggi.org or by fax to 06/69880513. Requests to travel on a different pilgrimage or on the same itinerary on a different date, notified after the deposit has been paid, will be treated as a cancellation and will therefore be subject to the cancellation fees described above.

14.4 In certain specific circumstances, Opera Romana Pellegrinaggi will reimburse the cancellation charges applied in the event of the cancellation of a pilgrimage where the balance has already been paid; the terms, conditions and procedures regarding refunds of this kind are described in the Regulations on the following pages, on the website www.orp.org and on the registration form that each pilgrim must sign in order to take part in the pilgrimage.

This cover does not extend to some pilgrimages not published in the brochure or to stays in Rome.

Separate regulations apply to Missionary Tours which are covered by a specific travel cancellation policy (see sections 15.4 and 27.2); in the event of cancellation, any refund will be negotiated by the pilgrim directly with the insurance company.

15. Cancellation of a Missionary Tour, charges and refunds

15.1 Anyone cancelling a Missionary Tour prior to departure will incur a cancellation charge based on the number of days before departure the cancellation is made, as follows:

  1. more than 60 days before departure = loss of registration fee and 25% of the total cost;
  2. 59 to 45 days before departure = loss of registration fee and 50% of the total cost;
  3. 44 to 30 days before departure = loss of registration fee and 75% of the total cost;
  4. 29 days or less before departure = loss of registration fee and 100% of the total cost.

The latter charge will also be incurred by anyone who, for whatever reason, fails to show up at the meeting point on the day of departure, or who withdraws from the pilgrimage once it has already begun, or who is unable to start or continue the pilgrimage due to the lack or incomplete or incorrect state of ID documents, or in the event of personal conditions which prevent leaving the country

15.2 In the event of cancellation, the refundability or otherwise of any supplements paid (e.g. for high season, single room, or obligatory visas, etc.) will be taken into consideration on the cancellation invoice that will be sent automatically by Opera Romana Pellegrinaggi to the person cancelling and/or the lead name on the reservation.

.15.3 Requests to travel on a different pilgrimage or on the same itinerary on a different date, notified after the deposit has been paid, will be treated as a cancellation and will therefore be subject to the cancellation charges described in section 15.1.

15.4 The insurance policy covering cancellation charges becomes effective when registration is made and the deposit paid. For this reason, in the event of a participant not being able to travel, he/she must notify the Insurance Company within the time and in the manner indicated on the insurance certificate in the section headed “Cancellation of travel” “What to do in the event of a loss” (otherwise no refund can be made). Opera Romana Pellegrinaggi must also be notified.

Notifications to O.R.P. must be made in writing only, by email to info@operaromanapellegrinaggi.org, or by fax to 06/69880513, as soon as the event preventing travel occurs (and in any case before the date of departure) and must contain the following information:

- name of pilgrimage and reservation number

- name and contact information of person cancelling (address, telephone number, email address and fax).

 

16. Minimum number of participants

The minimum number of participants necessary for a pilgrimage to take place is 30 for tours by coach, plane (scheduled flights) and ship. For chartered flights, 75% of the available places must be reached. Should the minimum number not be reached, participants will be notified of this at least 20 days before departure.

 

17. Cancellation of the pilgrimage

If the pilgrimage does not go ahead because the minimum number of participants has not been reached, or if it cannot take place due to unforeseen circumstances or force majeure, or other circumstances beyond the control of O.R.P. (adverse weather conditions, strike, civil unrest, war, political reasons, epidemics, etc.), all monies paid will be refunded (including the registration fee).

 

18. Changes to the pilgrimage programme

18.1 Opera Romana Pellegrinaggi reserves the right, prior to the date of departure, to change the pilgrimage programme at any time, to replace hotels with others of the same standard, and to modify any other service if this becomes necessary due to sudden or unforeseen circumstances.

In the event of a significant change being made to the pilgrimage or to a basic part of the programme, participants will receive written notification of this, along with details of any resulting variation in price. Participants must reply to this notification within two working days expressing their acceptance of the change or their intention to withdraw. Failure to reply within the stated time will result in the change being considered to be accepted.

18.2 In the event of O.R.P. having to change the programme or replace one or more services during the pilgrimage, participants will be notified and suitable alternative solutions will be found, at no additional cost.

18.3 Flight times are subject to change by the airlines, even without prior notice. However, since flight times do not constitute a basic part of the pilgrimage, Opera Romana Pellegrinaggi cannot be held responsible for any such changes.

18.4 Opera Romana Pellegrinaggi cannot be held responsible for any additional costs incurred by participants due to delays in public transport services or other public services as a result of freak natural weather phenomena, strikes, civil unrest, war, quarantine, epidemics, disease, etc. In these circumstances any additional costs will be borne by participants.

Participants are also fully responsible for any expenses they have to meet at any time during the pilgrimage as a result of illness, accident, hospital stays, extra transportation or assistance etc. not covered by the insurance policy included in the total cost of the pilgrimage.

 

19. Information about the pilgrimage and necessary documents

19.1 Participants acknowledge that, through the information published in the brochure and in these General Terms and Conditions, on the registration form and in the information documents provided before departure (Final Travel Details),  O.R.P. provides all the necessary information (e.g. destination, length of tour, details and contact information for intermediaries and organisers, prices, deposits, methods of payment and price increases, insurance details, means of transport, hotel descriptions, itineraries, tour guides and leaders, complaints procedures, etc.), as well as general information regarding conditions applicable to citizens of EU member states regarding passports and visas and any health requirements.

Based on this general information and on other more specific details that participants may wish to look up (through the Foreign Office, Embassies, www.viaggiaresicuri.it, Department of Health, WHO, etc.), participants must ensure that the passports or identity cards they intend to use for travel are valid for travel to the country/ies included in the pilgrimage itinerary and that they possess appropriate health  documentation certifying any vaccinations or preventative measures required.

Participants should also ensure that their travel documents have sufficient validity for the countries included on the pilgrimage.

- in the case of a minor of 14 and under travelling abroad without a parent or legal guardian, the person accompanying the minor must hold a notarised Child Travel Consent form bearing the name of the person with whom the minor is travelling.

- in the case of a minor of 14 and under travelling abroad with his/her parents or legal guardian, where the minor’s travel document does not show the names of said parents or guardian, it is advised that participants bring further documentation attesting to family status (e.g. birth certificate bearing parents’ names, or certification of legal guardian appointment)

19.2 In order to register on a pilgrimage, participants must provide O.R.P. with issue and validity details of the document he/she intends to use for travel. Participants must provide their full name exactly as it appears on the document (do not use abbreviations or nicknames); Opera Romana Pellegrinaggi cannot be held responsible for refused entry onto transport due to differences between names provided for the reservation and those that appear on the travel document.

In the event of the need for the re-issue of a ticket, all relevant expenses requested by the airline will be the sole responsibility of the participant.

A lack of, or irregularity in a participant’s travel document which prevents him/her from departing and/or which causes the interruption of the pilgrimage will be considered as a cancellation and/or interruption of the pilgrimage and the full cost of the trip will be due. O.R.P. cannot be held responsible in any way for an occurrence of this kind.

19.3 Before booking a pilgrimage, non-Italians must refer to the Consulates in the countries included on the pilgrimage to find out about any necessary documentation and visas and the time needed for their issue. O.R.P. is not responsible and cannot make any financial compensation for any denied or late documents or visas which might prevent participation on the pilgrimage booked.

19.4 As a result of the Schengen Agreement, there are no passport controls at the borders of participating countries. However, a valid identity document must always be carried to comply with any security checks that may be made.

19.5 Prior to departure, O.R.P. will deliver or send a document containing final travel arrangements (Final Travel Details) to the address supplied by participants.

Should this document not be delivered, participants must request a copy from O.R.P. within 48 working hours of departure. The non-delivery of the document can in no case be considered a motive for the tacit cancellation of participation on the pilgrimage.

19.6 Participants should carry a European Health Insurance Card or the equivalent for non-Europeans

 

 

20. Security in foreign countries

For official information regarding security, health warnings, necessary documents, etc. for travel to foreign countries, participants are advised to consult the relevant bodies in their country of residence. Since these details are subject to modification and updates, they should be checked before making a booking on a pilgrimage.

 

21. Participants with disabilities or reduced mobility

Before booking a pilgrimage, those concerned should pay particular attention to the characteristics of the tour (means of transport, length of transfers, climate, architectural barriers, amount of walking involved, etc.) since some itineraries and/or transfers may not be easily accessible and could therefore be inappropriate for some people. Please note that Opera Romana Pellegrinaggi does not provide staff for the special care and assistance of participants with disabilities or reduced mobility. A person acting as carer is therefore required.

Please also note that some pilgrimages include transfers of several hours on rough, unpaved roads and/or through areas of desert.

 

22. Accommodation: room allocation, sharing, and hotel classification

22.1 Hotel rooms are generally twin rooms with two single beds. Requests for single rooms will be met depending on availability and in order of registration. In the event of a single room not being allocated (for one or more nights), a proportional refund of the relevant supplement will be made. Single rooms are generally less comfortable than doubles.

22.2 Where an individual passenger makes a booking to share a twin room, O.R.P. will endeavour, where possible, to allocate a room with another participant of the same sex.

Room allocation and sharing arrangements will only be confirmed and guaranteed within 5 days of departure. Where sharing is not possible, the participant will be required to pay the single-room supplement, even where a single room has not been expressly requested.

22.3 In the event of two people booking a pilgrimage and requesting a twin room, and one of them subsequently cancelling the pilgrimage, O.R.P. will endeavour to arrange for the remaining participant to share a room. If this arrangement is not accepted or if it is not possible, the resulting single-room supplement will be charged to the person cancelling.

22.4 The official classification of hotels as described in the brochure is a formal indication provided by the relevant local authorities. The standard of hotel services in some non-European countries (e.g. the Middle East and Asia) cannot be compared to those guaranteed in Europe, even though the hotel classification may be the same.

22.5 Local authorities, both in Italy and abroad, are entitled to introduce a tourist tax and any other duties; in the event of this occurring after the publication of the brochure, the relevant sum will be debited to participants.

 

23. Means of transport

23.1 Travel by air: we use major airlines and charter flights, with departures from all Italian airports. The airlines used for our pilgrimages are shown in the Final Travel Details and any variations will be notified as soon as possible where these are made known to O.R.P. Flight times are subject to change by the airlines, even without prior notice. However, any change to flight times does not constitute a basic part of the pilgrimage. All airlines (including Alitalia) may, out of necessity, change the type of aircraft used on some flights, remaining responsible, however, for on-board services, staff, maintenance and periodic checks of aircraft.

Therefore, if a change is notified by the airline immediately prior to departure, it may not be possible for Opera Romana Pellegrinaggi to notify passengers of this change and the final travel document may state a flight that differs from the actual aircraft livery.

Travel by bus: the bus companies we use provide luxury tour buses. On pilgrimages of more than five days, a seat rotation system will be applied for all passengers.

Travel by ship: we use the main shipping companies and “standard” type cabins.

23.2 When participants plan to reach the pilgrimage meeting place and/or departure point independently (by air, train or bus), we recommend leaving plenty of time to get there. If a participant does not reach the arranged meeting place because of a delay or cancellation of an independently booked flight, train or bus, Opera Romana Pellegrinaggi cannot be held responsible and will not pay any refunds.

The same principle applies to the return journey, in the event of a delay to the return arrival time due to unforeseeable circumstances resulting in a participant missing an independently-arranged means of transport.

23.3 Opera Romana Pellegrinaggi pilgrimages commence and terminate when the group meets at or returns to the arranged meeting place.

For departures from Rome Fiumicino Airport the meeting place is at the O.R.P. welcome desk (next to the chapel) in International Departures, Terminal T3. For departures by bus other airports, and from ports, the meeting point will be indicated in your Final Travel Details.

 

24. Tourist taxes, drinks and extras

Unless otherwise stated, tourist taxes, drinks and extras are excluded from the cost of the pilgrimage. Luggage porter services must also be paid for by participants.

 

25. Baggage

Baggage is the sole responsibility of the owner and should preferably be limited to one piece per person. O.R.P. is not liable for any loss or damage of baggage, unless loss or damage occurs while said baggage is in the care of a provider of services included in the pilgrimage. In this case, the service provider (e.g. a carrier) is legally responsible; without prejudice to the activation of any specific baggage insurance. In this respect, participants are advised to read carefully the requirements indicated in the “Luggage section” under the heading “What to do in the event of a loss” (otherwise the claim will not be accepted). O.R.P. cannot accept any responsibility in the event of participants not following these requirements, or not doing so within the stated time limit.

 

26. Purchases made during the pilgrimage

O.R.P. cannot be held responsible in any way for problems of any kind arising from the purchase of items of particular commercial, artistic or religious value (such as paintings, carpets, jewellery, icons etc.) or souvenirs in general. Spiritual assistants, animators and local guides are not authorised by O.R.P. to recommend particular shops or shopping centres for purchases, or to accompany pilgrims to buy personal items.

 

27. Insurance cover for the pilgrimage

27.1 O.R.P. has taken out a general third party liability insurance policy for any damage incurred by participants during the pilgrimage, in accordance with the provisions and coverage limits as required by law.

27.2 O.R.P. has taken out a policy which covers participants on the pilgrimage for assistance, reimbursement of medical expenses, and baggage (loss due to theft, robbery, mugging, or fire of participants’ baggage, or for failed delivery or damage of the baggage by the carrier). This insurance cover is not included in some pilgrimages not published in the brochure or in stays in Rome.

For Missionary Tours, the insurance policy also includes travel cancellation cover, in addition to the above-listed items.

To read full details of coverage, indemnification period, obligations of the person insured, terms and operational procedures, exclusions, coverage limits and excesses, please see the insurance certificate that you will receive prior to departure and which can also be consulted (in facsimile) on our website at www.orp.org. A summary of the insurance cover provided can be found on the registration form.

The insurance certificate must be carried and kept safe by participants throughout the pilgrimage.

 

28. Complaints regarding the pilgrimage

Any cause for complaint that arises during the pilgrimage programme must be reported by the participant without delay, so that O.R.P. or its local representative or tour leader can quickly rectify the situation. If a cause for complaint is not reported immediately, no claim will be possible. The participant must also make his/her claim in writing, by registered post (with notification of delivery) within ten working days of returning to the place of departure.

ROMA CRISTIANA VISITOR PACKAGES

29. "ROMA CRISTIANA" VISITOR PACKAGES: GENERAL TERMS AND CONDITIONS

29.1 By booking one or more of our Roma Cristiana visitor packages you are confirming that you have read and agree to the relevant terms and conditions.

This section describes the general terms and conditions which, together with those previously described in sections 1-7, apply to all packages. For the specific terms and conditions for each separate package, see section 30.

29.2 Bookings for Roma Cristiana visitor packages can be made at any of our O.R.P. offices or through the e-commerce section of the Opera Romana Pellegrinaggi website (shop.operaromanapellegrinaggi.org).

29.3 Once your chosen package has been booked and paid for, it cannot be cancelled or refunded.

This also applies to online purchases.

29.4 For Roma Cristiana visitor packages organised by Opera Romana Pellegrinaggi in collaboration with other partners, please see the relevant third-party websites for details of the terms and conditions regarding these services which are outside ORP control and for which ORP cannot be held responsible.

29.5 Opera Romana Pellegrinaggi also accepts no responsibility for variations to, or cancellations of Roma Cristiana packages - even when a reservation has been made -, where these are due to exceptional circumstances beyond its control such as (but not limited to) religious celebrations and/or orders from the Holy See and/or by the local authorities, demonstrations, strikes, security reasons, extraordinary events and adverse weather conditions.

In the event of any of these circumstances, Opera Romana Pellegrinaggi will not refund any monies paid but will instead endeavour to move the tour or service to the earliest convenient date.

26.6 In addition to the Opera Romana Pellegrinaggi site, we also advise you to consult the latest information provided on the official Vatican websites, www.vatican.va, www.museivaticani.va and www.basilicasanpaolo.org  regarding closing times/days and Vatican public holidays.

29.7 Because of the holy nature of the places in the Roma Cristiana packages, visitors are required to wear appropriate dress (with shoulders and legs covered).

29.8 The insurance cover described in section 27.2 does not apply to these visitor packages.

29.9 For further information about any of the Roma Cristiana packages, or for help with operational problems, please write to support@orpnet.org

 

30. "ROMA CRISTIANA" VISITOR PACKAGES: DESCRIPTION

 

30.1 OMNIA CARDS

 

OMNIA Cards offer a wide range of services to help you get the most from Rome’s artistic, historic and cultural wonders and to deepen your knowledge of the history of Christianity.

Depending on the length of your stay in Rome, you can choose between a 24-hour and a 72-hour OMNIA Card.  Both come in a pack which includes the following:

24-hour OMNIA Card Pack:

  • 1 card (the Omnia Card) valid for the Opera Romana Pellegrinaggi attractions
  • 1 map (the Omnia Map) showing the Christian sites of Rome, some of the main city sights, the Jubilee Churches, the Roma Cristiana Open Bus stops, the Opera Romana Pellegrinaggi offices, branches of the Intesa San Paolo bank and the 4 Jubilee routes;
  • 1 guidebook (Omnia Guide) describing the services included in the OMNIA Card

 

72-hour OMNIA Card Pack:

  • 2 cards (the Omnia Card valid for the Opera Romana Pellegrinaggi attractions, and the Roma Pass valid for admission to historic and cultural sights and for travel on the Roma Capitale transport system);
  • 1 map (the Omnia Map) showing the Christian Sites of Rome, some of the main city sights, the Jubilee Churches, the Roma Cristiana Open Bus stops, the Opera Romana Pellegrinaggi offices, branches of the Intesa San Paolo bank and the 4 Jubilee routes;
  • 2 guidebooks (the Omnia Guide describing the services included in the OMNIA Card, and the Roma Pass Guide describing the services included in the Roma Pass);

 

Omnia Card

The Omnia Card entitles holders to fast track entry to some of the most evocative Christian sites:

• Wi-Fi audio guide to St Peter’s Basilica

• Admission to the Vatican Museums and the Sistine Chapel

• Audio guide to the Basilica of St John Lateran and Cloister (not included in the 24-hour Omnia)

• Unlimited use of the Roma Cristiana hop-on hop-off Open Bus service

 

Roma Pass

The Roma Pass entitles holders to:

• Free admission to the first 2 museums or archaeological sites visited, chosen from those included on the Roma Pass circuit; this includes free admission to any exhibition running at the museum at the time of the visit.

• Discount on admission to all other museums and archaeological sites on the Roma Pass circuit, including a discount on any exhibition running at a museum at the time of the visit.

• Unlimited use of the local Atac public transport network (buses, trams, lines A/B/B1/C of the metro, and regional rail services Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo and Roma-Giardinetti), within the Roma Capitale zone, for 72 hours from the time of first validation (when you make your first entry to a museum or archaeological site and/or when you first use local public transport).

• Discounts on participating exhibitions, events and services

Roma è tourist and cultural services

 

To find out how to use the Roma Pass, for a list of all museums and sites included, and of public transport connections not included, consult the Roma Pass Guide or consult the website www.romapass.it.

 

OMNIA CARD USE AND VALIDITY

Your Omnia Card must always be carried with you and be made available for inspection by a member of staff on request.

The Omnia Card can be purchased, collected and activated at a later date. It is valid for either 24 or 72 hours from the time you first use it.

All admissions must be made within the expiry time of the Omnia Card (24 or 72 hours).

The Intesa Sanpaolo bank offers all Omnia Card holders the opportunity to convert their Omnia Card into an Omnia Flash payment card (either disposable or rechargeable), thereby making it possible to use Intesa Sanpaolo banking operations in addition to the Opera Romana Pellegrinaggi packages. For further information, please go to the bank’s website at www.intesasanpaolo.com.

 

 

INFORMATION REGARDING ADMISSIONS INCLUDED IN THE OMNIA CARD

Reservation is obligatory for admission to the following sites:

• Basilica of St Peter’s with Wi-Fi audio guide (you will need a smartphone or a compatible device and access code)

• Vatican Museums and Sistine Chapel

 

Reservations can be made:

• through the dedicated Omnia website (http://booking.omniakit.org)

• through the special App

• at one of our offices

 

Please follow the instructions you receive at the moment of booking carefully.

If you wish to visit any sites or attractions on the Open Bus route which are not included in the Omnia Card, please ask at one of our offices.

 

WI-FI AUDIO GUIDE TO THE BASILICA OF ST PETER’S

In order to make use of the audio guide to St Peter’s, you will need a smartphone or other compatible device.  Please follow the instructions you are given at the time of reservation carefully.

If you do not have a suitable device, multilingual audio guides are available from the Vox desk opposite the Porta Santa (Holy Door).  However, these devices cannot be pre-booked and availability is therefore not guaranteed. Opera Romana Pellegrinaggi cannot be held responsible and will make no refunds in the event of devices being unavailable.

Admission is from 9am to 4pm.

There is no admission on Wednesday mornings or on Vatican public holidays. On Sundays the number of visitors allowed in the Basilica is reduced.

The Omnia Card does not include access to the Dome or the Treasury (tickets can be purchased inside the Basilica).

Opening days and times:

BASILICA

October – March, daily 7am - 6.30pm

April – September, daily 7am – 7pm

 

VATICAN GROTTOS

October – March, daily 9am – 5pm

April – September, daily 9am – 6pm

 

Closed on 25th December, Easter Sunday, and Vatican public holidays

 

ADMISSION TO THE VATICAN MUSEUMS AND THE SISTINE CHAPEL

 

For admission to the Vatican Museums and the Sistine Chapel, please follow the instructions you are given at the time of booking carefully.

Admissions are available from 9am to 2pm

Admissions to the Vatican Museums are also available in the evenings at no additional cost, every Friday (except religious holidays) from 21st April to 27th October 2017.

The sections open to visitors are: the Pius Clementine Museum, the Egyptian Museum, the Upper Galleries (Candelabra, Tapestries and Maps), Raphael’s Rooms, some of the rooms of the Borgia Apartment, the Collection of Modern Religious Art, and the Sistine Chapel.

Opening days and times:

Mon-Sat: 9am – 6pm (last admission 4pm)

Last Sunday of the month: 9am – 2pm (last admission 12.30pm) – not bookable

Closed: Sundays, except for the last Sunday in the month (when entry is free of charge, 9am – 12.30pm, closing at 2pm) when this does not coincide with Easter Sunday, 6th January, 11th February, 17th April, 1st May, 29th June, 15th-16th August, 1st November, and 8th, 25th and 26th December.

Almost all areas of the Vatican Museums are accessible to disabled visitors.

Wheelchairs are available free of charge by reservation (accoglienza.musei@scv.va) or by applying to the “Special Permits” desk situated in the entrance hall of the Vatican Museums.

 

AUDIO GUIDE TO THE BASILICA OF SAINT JOHN LATERAN AND CLOISTER

 

Visitors should go directly to the welcome desk inside the Basilica, near the Cloister, or to the desk near the large staircase.

Admission: daily from 9am to 6pm.

The Omnia Card does not include entrance to the Sancta Sanctorum chapel (tickets can be purchased inside the Basilica at the welcome desk near the Cloister or at one of the other Opera Romana Pellegrinaggi offices.

Opening days and times:

daily from 9am to 6pm (last admission 5.30pm)

 

USING THE ROMA CRISTIANA OPEN BUS CIRCUIT

 

The open bus route is operated by double and single-decker open-top buses bearing the Roma Cristiana logo and a yellow livery.

What’s included:

  • On-board commentary in 8 languages: Italian, English, French, German, Spanish, Portuguese, Russian and Polish.
  • Assistance by multi-lingual Opera Romana Pellegrinaggi staff
  • A route lasting 1h 30m
  • 18 stops
  • 15 minute bus frequency (approx)

 

The service operates daily from 9am to 7pm, including holidays.

The bus tour route covers the centre of Rome and can be enjoyed as one continuous tour or in stages, allowing passengers to get on and off the bus at any of the 18 stops described below:

Bay 1: Borgo S. Angelo

Stop 1 – St Peter’s Basilica (Piazza Pia)

Stop 2 – San Giovanni dei Fiorentini (Via Acciaioli)

Stop 3 – Sant’Agnese in Agone, Piazza Navona (Cancelleria – Corso Vittorio

Emanuele II)

Stop 4 – Area Sacra Torre Argentina, San Carlo ai Catinari (Largo di Torre

Argentina)

Stop 5 – Santa Maria in Ara Coeli (Piazza Venezia)

Stop 6 – Santi Apostoli (Via Cesare Battisti)

Stop 7– Santa Maria degli Angeli (Via Vittorio E. Orlando)

Stop 8 and Bay 2: Stazione Termini (P.zza Cinquecento)

Stop 9 and Bay 3: Santa Maria Maggiore (Via Liberiana)

Stop 10 – Santa Croce in Gerusalemme – (Via di S. Croce in Gerusalemme)

Stop 11 – St John Lateran Basilica (Piazzale Porta San Giovanni)

Stop 12 – St John Lateran Baptistry (beginning of Via Amba Aradam))

Stop 13 – Colosseum, San Gregorio al Celio (Via di San Gregorio al Celio)

Stop 14 – Circo Massimo, Santa Sabina all’Aventino (Piazzale Ugo La Malfa)

Stop 15 – Teatro Marcello – Santa Maria in Portico in Campitelli (Via del Teatro Marcello)

Stop 16 – Largo Argentina – Santa Maria ad Martyres (Corso Vittorio Emanuele II, Largo di Torre Argentina)

Stop 17 – Chiesa Nuova - San Salvatore in Lauro (Corso Vittorio Emanuele II, Piazza della Chiesa Nuova)

Stop 18 – St Peter’s Basilica (Piazza Pia)

Although the open bus service runs according to the timetables displayed at the bus stops and in the offices of the Opera Romana Pellegrinaggi, due to unforeseeable and/or inevitable circumstances and/or to the decisions of the local authorities, the timetable and/or the bus route may sometimes have to be modified and/or some of the stops withdrawn. In the event of this, any alternative route resulting from these circumstances will still remain within the historic centre of Rome.

Whenever we are given adequate warning of any changes to the service, we will do our utmost to inform you of these and to publish any planned changes or interruptions to the bus route on our website. In the unlikely event of the service being interrupted, you will be offered the possibility to choose an alternative date, but in no case will a refund be made.

Please note that, because of the “hop-on hop-off” nature of the service, no specific seat allocations are made on board the open buses.

For reasons of safety, passengers must remain seated with seatbelts fastened while the bus is in motion.

Our staff members may deny access to the open bus for safety reasons, and may require a passenger to alight from a service if his/her conduct is deemed to threaten the safety of other passengers. In this event, Opera Romana Pellegrinaggi cannot accept liability or pay any form of compensation.

Opera Romana Pellegrinaggi cannot be held responsible for any personal belongings lost or left behind on board the bus, or for any damage caused by third parties to personal belongings during use of the bus service.

Passengers are bound to pay for any damage caused to the bus and/or property and/or to other passengers.

Each bus can accommodate one wheelchair.

The consumption of alcohol and food on board the open bus is prohibited.

Passengers must read and abide by the safety rules displayed on board.

 

ANIMALS

By prior request, and at the discretion of staff according to operational circumstances, up to two small dogs and cats can be admitted to the bus. Dogs must be kept on a lead and must have a muzzle and a suitable carrier.

Pet owners are bound to pay compensation for any damage caused to property, passengers, or the vehicle.

Please note, however, that for safety reasons Opera Romana Pellegrinaggi discourages passengers from taking animals on board the buses and assumes absolutely no responsibility for them in any way.

Guide dogs are allowed onto the buses free of charge.

 

LUGGAGE

At the discretion of staff according to operational circumstances, the following can be carried on board at no extra charge:

- bags not exceeding 25x45x80 cm

- foldable child buggies and musical instruments not exceeding 115x50x20 cm

 

TRAVEL PASSES

The Omnia Card can be bought at Opera Romana Pellegrinaggi offices and various authorised retailers, or online from our website http://shop.omniakit.org

There are three types of pass:

  • - 0 - 5 year-olds = free of charge
  • - 6 – 9 year-olds = reduction*
  • - 10s and over = full price

*Any passengers found travelling on a reduced price pass without meeting the age requirements will have to purchase a new ticket and will not be refunded for the wrongly purchased ticket.

 

BEFORE YOU BUY YOUR PASS

Before buying your pass, check for scheduled closing dates on the official websites of the museums and archaeological sites that you wish to visit, and check for any free admissions or reductions according to day of the week, age, nationality, residence or professional category.

To find out what is included in the Roma Pass, please consult the website www.romapass.it and/or the Roma Pass Guide.

Our website contains real time updates of all useful information.

Remember that some of the admissions included in the Omnia Card are subject to availability and must be booked in advance. We therefore advise you to check with our offices for availability during your chosen period.

Most attractions included in the Omnia Card allow free fast track entry for disabled visitors holding a valid disability document (including free admission for their carers if the disabled person is not self-sufficient).  For this reason, disabled visitors are advised not to buy an Omnia Card.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.omniakit.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code to be used when making reservations (http://booking.omniakit.org). If you have purchased a 24-hour Omnia Card, you should also use this code if you decide to pick up your Omnia Card Pack from one of our offices. In any case, the code you receive by email can be used to access your chosen attractions.

If you have purchased a 72-hour Omnia Card, you should make your reservations online (http://booking.omniakit.org), and collect your Omnia Card Pack at one of our offices in order to take advantage of the admissions you have booked.

Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing the pass immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your Omnia Card will be valid for use once these checks have been completed.

 

VOUCHER VALIDITY

The voucher you receive by email is valid for 12 months from the date of purchase shown. You should collect and use your Omnia Card within this time limit.

 

OMNIA CARD REFUNDS AND/OR REPLACEMENTS

Please note that Opera Romana Pellegrinaggi will not refund or replace Omnia Cards which have not been collected within 12 months after purchase, or which have been lost, stolen or damaged after collection.

Your Omnia Card will only be replaced if it is faulty and has been confirmed as such at an Opera Romana Pellegrinaggi office.

No refunds will be made for individual admissions included in the Omnia Card but not used by the holder for any reason, including circumstances such as closure, disruption, strike, variations to opening times or itineraries, or for security reasons or weather conditions.

The Omnia Card can be purchased for other people and the holder’s name can be changed at any time until the card is first used. Once activated, the Omnia Card is not transferable.

For information regarding refunds, malfunction and replacements of the Roma Pass, please visit the website www.romapass.it.

 

 

30.2 OPEN BUS SERVICE

DESCRIPTION, BUS STOPS AND ROUTE

The open bus service is operated by single and double-decker open-top buses bearing the Roma Cristiana logo and a yellow livery.

What’s included:

  • On-board commentary in 8 languages: Italian, English, French, German, Spanish, Portuguese, Russian and Polish
  • Assistance by multi-lingual ORP staff
  • A route lasting 1h 30m
  • 18 stops
  • 15 minute bus frequency (approx)

The service operates daily from 9am to 7pm, including holidays, and can be combined with the Itinerari Roma Cristiana circuit.

Disabled passengers be shown due care and attention.

Groups can hire the exclusive use of a vehicle, with or without a hop-on hop-off option. For further information please write to us at romacristiana@orpnet.org.

The bus tour route covers the centre of Rome and can be enjoyed either as one continuous tour or in stages, allowing passengers to get on and off at any of the 18 stops (except for holders of the Roma Cristiana One Round ticket):

Bay 1: Borgo S. Angelo

Stop 1 – St Peter’s Basilica (Piazza Pia)

Stop 2 – San Giovanni dei Fiorentini (Via Acciaioli)

Stop 3 – Sant’Agnese in Agone, Piazza Navona (Cancelleria – Corso Vittorio

Emanuele II)

Stop 4 – Area Sacra Torre Argentina, San Carlo ai Catinari (Largo di Torre

Argentina)

Stop 5 – Santa Maria in Ara Coeli (Piazza Venezia)

Stop 6 – Santi Apostoli (Via Cesare Battisti)

Stop 7– Santa Maria degli Angeli (Via Vittorio E. Orlando)

Stop 8 and Bay 2: Stazione Termini (P.zza Cinquecento)

Stop 9 and Bay 3: Santa Maria Maggiore (Via Liberiana)

Stop 10 – Santa Croce in Gerusalemme – (Via di S. Croce in Gerusalemme)

Stop 11 – St John Lateran Basilica (Piazzale Porta San Giovanni)

Stop 12 – St John Lateran Baptistry (beginning of Via Amba Aradam))

Stop 13 – Colosseum, San Gregorio al Celio (Via di San Gregorio al Celio)

Stop 14 – Circo Massimo, Santa Sabina all’Aventino (Piazzale Ugo La Malfa)

Stop 15 – Teatro Marcello – Santa Maria in Portico in Campitelli (Via del Teatro Marcello)

Stop 16 – Largo Argentina – Santa Maria ad Martyres (Corso Vittorio Emanuele II, Largo di Torre Argentina)

Stop 17 – Chiesa Nuova - San Salvatore in Lauro (Corso Vittorio Emanuele II, Piazza della Chiesa Nuova)

Stop 18 – St Peter’s Basilica (Piazza Pia)

 

Although the open bus service runs according to the timetables displayed at the bus stops and in the offices of the Opera Romana Pellegrinaggi, due to unforeseeable and/or inevitable circumstances and/or to the decisions of the local authorities, the timetable and/or the bus route may sometimes have to be modified and/or some of the stops withdrawn. Any route changes resulting from these circumstances will still remain within the historic centre of Rome.

Whenever we are given adequate warning of any changes to the service, we will do our utmost to inform you of these and to publish any planned changes or interruptions to the bus route on our website. In the unlikely event of the service being interrupted, you will be offered the possibility to choose an alternative date, but in no case will a refund be made.

 

TICKET TYPES

Several types of ticket with different validities are available for this service:

ROMA CRISTIANA ONE ROUND
Valid for one non-stop panoramic tour.

ROMA CRISTIANA DAILY
A Hop-on Hop-off ticket valid for one day

ROMA CRISTIANA 24h
A Hop-on Hop-off ticket valid for 24 hours from the first validation

ROMA CRISTIANA 48h
A Hop-on Hop-off ticket valid for 48 hours from the first validation

ROMA CRISTIANA 72h
A Hop-on Hop-off ticket valid for 72 hours from the first validation

TRAVEL CARD VATICAN & ROME 24h*
Unlimited use of the Roma Cristiana Open Bus circuit and the local Atac public transport network (buses, trams, lines A/B/B1/C of the metro, and regional rail services Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo and Roma-Giardinetti), within the Roma Capitale zone, for 24 hours from the time of first validation.

TRAVEL CARD VATICAN & ROME 72h*
Unlimited use of the Roma Cristiana Open Bus circuit and the local Atac public transport network (buses, trams, lines A/B/B1/C of the metro, and regional rail services Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo and Roma-Giardinetti), within the Roma Capitale zone, for 72 hours from the time of first validation.

Please note that, because of the “hop-on hop-off” nature of the service, no specific seat allocations are made on board the open buses.

Once purchased, the pass is personal and non-transferable.

*These passes include travel on the Atac public transport service. For terms and conditions please see their website at www.atac.it.

 

FREE PASSES

Tickets are free for children under the age of 9 (at the time of purchase) when accompanied by an adult, and for disabled visitors certified has having a disability of over 74%, as well as their carers if the disabled person is not self-sufficient.

 

CHILDREN

Children using the open bus service do so under the responsibility of their parents and/or chaperons.

 

GROUPS

A group is a party of 15 or more paying passengers, whether adults or children. Group vouchers are not issued to each group member, so when first boarding the bus all members of the group must be present in order to use the service.

Please note that 1 free place is offered for every 25 paying passengers.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which will give you direct access to the open bus. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing the pass immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

 

RULES OF CONDUCT ON OPEN BUSES

Your ticket must be validated on the open bus by the on-board staff member and must be kept intact for the whole journey and be made available for inspection by a member of staff on request.

Your ticket is valid from the time of first validation, depending on the type of ticket purchased. If your ticket expires while you are on the open bus, you must leave the bus at the end of that journey.

For reasons of safety, passengers must remain seated with seatbelts fastened while the bus is in motion.

Our staff members may deny access to the open bus for safety reasons, and may require a passenger to alight from a service if his/her conduct is deemed to threaten the safety of other passengers. In this event, Opera Romana Pellegrinaggi cannot accept liability or pay any form of compensation.

Opera Romana Pellegrinaggi cannot be held responsible for any personal belongings lost or left behind on board the bus, or for any damage caused by third parties to personal belongings during use of the bus service.

Passengers are bound to pay for any damage caused to the bus and/or property and/or to other passengers.

Each bus can accommodate one wheelchair.

The consumption of alcohol and food on board the open bus is prohibited.

Passengers must read and abide by the safety rules displayed on board

 

ANIMALS

By prior request, and at the discretion of staff according to operational circumstances, up to two small dogs and cats can be admitted to the bus.. Dogs must be kept on a lead and must have a muzzle and a suitable carrier.

Pet owners are bound to pay compensation for any damages caused to property, passengers, or the vehicle.

Please note, however, that for safety reasons Opera Romana Pellegrinaggi discourages passengers from taking animals on board the buses and assumes absolutely no responsibility for them in any way.

Guide dogs are allowed onto the buses free of charge.

 

LUGGAGE

At the discretion of staff according to operational circumstances, the following items can be carried on board free of charge:

- bags not exceeding 25x45x80 cm

- foldable child buggies and musical instruments not exceeding  115x50x20 cm.

 

30.3 WI-FI AUDIO GUIDES OR GUIDED TOURS AND FAST TRACK ENTRY TO ST PETER’S BASILICA

DESCRIPTION

Your visit to St Peter’s includes fast track entry to the Basilica. You can either follow a tour independently using the Wi-Fi audio guide if you have a smartphone or a compatible device, or join a guided tour. Both are available in several languages. Please follow the instructions you receive at the moment of booking carefully.

If you do not have a compatible device, multilingual audio guides are available from the Vox desk opposite the Porta Santa (Holy Door).  However, these devices cannot be pre-booked and availability is therefore not guaranteed. Opera Romana Pellegrinaggi cannot be held responsible and will make no refunds in the event of devices being unavailable.

 

TICKET TYPES AND TOUR TIMES

Several types of ticket are available, depending on the kind of tour you choose to do:

  • using a multi-lingual audio guide: children under 6: free of charge; 6 and over = full price

Available in Italian, Spanish, Chinese, English, French, German, Japanese, Polish, Portuguese and Russian, from 9am to 4pm

  • guided tours: children under 6 = free; 6 – 17 year olds = reduction; 18s and over = full price

Available in Italian, English, Spanish, German and French from 9.30am to 3.30pm

(from 1/04 to 30/09, the last tour is at 4.30pm).

Closing times:

Tours are not available on Wednesday mornings or during Vatican public holidays. On Sundays the number of visitors admitted is reduced.

FREE ADMISSION

Free fast track entry is granted to disabled visitors certified as having a disability of over 74% (including free admission for their carers if the disabled person is not self-sufficient).

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which will allow you to take the tour. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing your ticket immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. You will be able to take your tour once these checks have been completed.

 

30.4 VATICAN MUSEUMS AND THE SISTINE CHAPEL

DESCRIPTION

 

Your visit includes fast track entry to the Vatican Museums and the Sistine Chapel and visitors can choose between an audio guide and a guided tour. Please follow the instructions you receive at the moment of booking carefully.

TICKET TYPES AND OPENING TIMES

Various types of ticket are available depending on the type of tour you choose to do:

  • children under 6 = free; 6 – 17 year-olds and students up to 25 = reduction; 18s and over = full price
    A supplement will be charged for the audio guide or guided tour.a

Tours are available from 9am to 2pm

Guided tours of the Vatican Museums are also available in the evenings at no additional cost, every Friday (except religious holidays) from 21st April to 27th October 2017.

The sections open to visitors are: the Pius Clementine Museum, the Egyptian Museum, the Upper Galleries (Candelabra, Tapestries and Maps), Raphael’s Rooms, some of the rooms of the Borgia Apartment, the Collection of Modern Religious Art, and the Sistine Chapel.

 

Opening days and times:

Mon-Sat: 9am – 6pm (last admission 4pm)

Last Sunday of the month: 9am – 2pm (last admission 12.30pm) – not bookable

Closed: Sundays, except for the last Sunday in the month (when entry is free of charge, 9am – 12.30pm, closing at 2pm) when this does not coincide with Easter Sunday, 6th January, 11th February, 17th April, 1st May, 29th June, 15th-16th August, 1st November, and 8th, 25th and 26th December.

To check closing days, please consult the website www.museivaticani.va

 

USEFUL INFORMATION

Almost all areas of the Vatican Museums are accessible to disabled visitors.

Wheelchairs are available free of charge by reservation (accoglienza.musei@scv.va) or by applying to the “Special Permits” desk situated in the entrance hall of the Vatican Museums.

FREE ADMISSION

Free fast track entry is granted to disabled visitors certified as having a disability of over 74% (including free admission for their carers if the disabled person is not self-sufficient). Free tickets for disabled visitors and their carers cannot be booked online. They are issued on provision of specific documentation directly at the “Special Permits” desk and/or “Reception” situated in the entrance hall of the Vatican Museums.

Specially adapted visits for visually- and hearing-impaired visitors are available free of charge by prior reservation at the following numbers: +39 06 69883145 - +39 06 69884676 - +39 06 69884947.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which will enable you to book your tour. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing your ticket immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

 

30.5 VATICAN GARDENS BY MINIBUS WITH THE VATICAN MUSEUMS AND THE SISTINE CHAPEL

DESCRIPTION

 

This package includes a minibus tour of the Vatican Gardens (a continuous tour lasting about 45 minutes) and priority entry to the Vatican Museums and the Sistine Chapel.

Please follow the instructions you are given at the time of reservation carefully.

 

TICKETS AND OPENING TIMES

Children aged 6-17 = reduction; 18s and over = full price

The tours commence at fixed times, which vary according to season. They must be pre-booked.

Closing days:

Tours are not available on Sundays, Vatican public holidays and when the Vatican Museums are closed.

 

BEFORE YOU BUY YOUR PASS

Vatican Garden tours are not accessible to children under 6 or to wheelchairs.

Almost all areas of the Vatican Museums are accessible to disabled visitors.

Wheelchairs are available free of charge by reservation (accoglienza.musei@scv.va) or by applying to the “Special Permits” desk situated in the entrance hall of the Vatican Museums (a valid identity document must be shown) .

FREE ADMISSION

Free fast track entry to the Vatican Museums is granted to disabled visitors certified as having a disability of over 74% (including free admission for their carers if the disabled person is not self-sufficient).

Free tickets for disabled visitors and their carers cannot be booked online. They are issued on provision of specific documentation directly at the “Special Permits” desk and/or “Reception” situated in the entrance hall of the Vatican Museums.

Specially adapted visits for visually- and hearing-impaired visitors are available free of charge by prior reservation at the following numbers: +39 06 69883145 - +39 06 69884676 - +39 06 69884947.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which will allow you to take the tour. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing the pass immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

 

30.6 AUDIO GUIDE FOR THE LATERAN COMPLEX (BASILICA, BAPTISTRY, CLOISTER, SCALA SANTA AND THE SANCTA SANCTORUM CHAPEL)

DESCRIPTION

 

Visitors should present themselves at the Basilica welcome desk. Admission includes a multi-lingual audio guide tour of the Lateran Complex, entrance to the Cloister, the Baptistry, the Scala Santa and the Sancta Sanctorum Chapel.

 

TICKETS AND OPENING TIMES

Children under 6 = free; 6 and over = full price

Visiting times: daily from 9am to 6pm, except Vatican public holidays

Entrance to the Cloister: daily from 9am to 6pm (last admission 5.30pm)

Entrance to the Scala Santa and the Sancta Sanctorum Chapel: Monday to Saturday from 9.30am to 12.30pm (last admission 12pm), and from 3pm to 5.30pm (last admission 5pm); closed on Sundays and religious holidays.

FREE ADMISSION

Free fast track entry is granted to disabled visitors certified as having a disability of over 74% (including free admission for their carers if the disabled person is not self-sufficient).

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which you should present at the welcome desk at the Basilica. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing your ticket immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

 

30.7 AUDIO GUIDE FOR THE PAPAL BASILICA OF ST PAUL OUTSIDE THE WALLS

DESCRIPTION

 

The visit begins at our meeting point situated inside the four-sided portico on the right-hand side of the Basilica. The multi-lingual (Italian, English, Spanish and German) audio-guide tour includes the Basilica, the Cloister, the Museum and the Archaeological Area

Opening days and times:

BASILICA: daily from 7am to 6.30pm

CLOISTER, MUSEUM, ARCHAEOLOGICAL SITE: daily from 8.30am to 6.15pm

Closing days:

Please consult the website for details of closing days: www.basilicasanpaolo.org.

 

TICKETS AND VISITING TIMES

Various types of tickets are available, depending on the type of tour you choose to do:

  • audio guide for the Cloister
  • audio guide for the Basilica
  • audio guide for the Basilica, Cloister, Museum

Audio guides for the visually-impaired are available (in Italian only).

Audio guides are available daily from 9am to 5.30pm

Guided tours of the Basilica, Cloister, Museum and Archaeological Area are also available. For further information and reservations please call +39 06 69896.379 or send an email to romacristiana@orpnet.org.

Guided tours are available daily from 9am to 5pm

FREE ADMISSION

Admission is free for children of 5 and under and for disabled visitors certified as having a disability of over 74% (including free admission for their carers if the disabled person is not self-sufficient).

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which you should present at the meeting point at the Basilica. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing the pass immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

 

30.8 MULTIMEDIA TOUR OF THE MAMERTINE PRISON

DESCRIPTION

 

This package includes a multi-media tour of the Mamertine Prison and the new museum in the archaeological complex. A tablet device makes it possible for visitors to personalise the itinerary, and allows them to watch the reconstruction of the original surroundings and read more about findings during the recent excavation.

 

TICKETS AND OPENING TIMES

- Reductions: children aged 6-17, students 25 and under, and members of the clergy

- Discounts: for holders of the OMNIA Card wishing to visit the museum and follow the multi-media tour (free admission is limited to the Mamertine Prison).

- Combined ticket: Mamertine Prison + Archaeological Area

Thanks to an agreement with the Government Arts and Culture Department for the Colosseum and the central archaeological area of Rome, and with Coopculture, it is possible to combine your visit to the Mamertine Prison with the Colosseum, Roman Forum and Palatine circuit, with direct access to the Archaeological Area through the turnstile situated near the Mamertine Prison. This new access point can be used during opening times by holders of the combined ticket, the Omnia Card and individual tickets for the Archaeological Area.

Opening times: Monday to Sunday from 8.30am to 4.30pm (last admission 4pm)

Bookings can be made online up to 3.30pm

For information regarding group visits in a foreign language, phone +39 06 69896379 or write to romacristiana@orpnet.org.

FREE ADMISSION

Admission is free for children of 5 and under and for visitors with a certified disability of over 74% (but able to walk).

 

BEFORE YOU BUY YOUR PASS

For logistical reasons, this site is not accessible to disabled visitors or those with walking difficulties.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which you should present at the Mamertine Prison. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing the pass immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

30.9 SHUTTLE BUS SERVICE FROM FIUMICINO AIRPORT

DESCRIPTION OF SERVICE

 

Thanks to a convention with S.I.T. Srl, Opera Romana Pellegrinaggi pilgrims can use the shuttle bus service to and from Fiumicino airport at a discounted rate.

The shuttle service operates daily throughout the year and is run by S.I.T. Srl. Please consult their site (www.sitbusshuttle.com) for terms and conditions of the service.

 

SERVICE INFO

The service operates daily throughout the year.

Shuttle buses are manned by S.I.T. staff and leave approximately every 30/45 minutes from:

ROME CITY CENTRE:

  • Stazione Termini (Via Marsala, 5 – in front of the Hotel Royal Santina)
  • Vatican (Via Crescenzio, 2).
  • First departure at 5am and last departure at 8.30pm

FIUMICINO AIRPORT:

  • Bus stop at the bus station outside Terminal 3
  • First departure at 8.30am and last departure at 00.30am.

Passengers must present themselves at the bus stop at least 15 minutes before the bus departure time.

TICKETS

Tickets can be purchased online through the Opera Romana Pellegrinaggi website or at one of the Opera Romana Pellegrinaggi offices.

Tickets not used at the stated time are valid for other times on the same day.

Tickets can only be purchased on board the bus by those visitors registered on an Opera Romana Pellegrinaggi pilgrimage who are in possession of an attendance document or a Roma Cristiana visitor package ticket.

 

HOW TO MAKE YOUR PURCHASE ONLINE

To make your online purchase, go to http://shop.operaromanapellegrinaggi.org, choose your product, fill in the form with all the requested information (name, surname, email address, telephone number, and country), confirm that you have read, understood and accept the terms and conditions, and authorise the use of your data by Opera Romana Pellegrinaggi.

If all the details you have provided are correct, you can complete your purchase and proceed to payment, or cancel the request at any time.

When your order is complete, you will receive a confirmation email with the voucher containing the code which will give you direct access to the shuttle bus. Although the voucher contains a QR Code that can be read by a smartphone or tablet, we recommend printing the voucher and carrying the paper copy with you.

Purchasing a ticket immediately before your departure is not recommended because, on some rare occasions, this may cause a system error.

If, after correctly following the purchase procedure, you do not receive a confirmation email (we recommend checking your spam box to make sure it has not ended up there), this means that the transaction is not complete and that the bank has not debited the cost of your purchase to your account. In this case, we recommend waiting a few minutes and then repeating the operation. If instead you do not receive a confirmation but your bank has confirmed that the amount has been debited, you should write to us at info@omniakit.org. Please allow at least 3 days for us to carry out checks and reply to you. Your ticket will be valid for use once these checks have been completed.

REGULATIONS REGARDING REFUNDS OF CANCELLATION CHARGES

 

Paragraph 1. – EXCLUDED PILGRIMAGES AND PROGRAMMES

The regulations do not apply to some pilgrimages not published in the brochure, or to stays in Rome, “Roma Cristiana” programmes or Missionary Tours.

 

Paragraph 2. – IN THE EVENT OF CANCELLATION

In compliance with paragraph 6 below, as implementation of that described in section 14 of the General Terms and Conditions, Opera Romana Pellegrinaggi will refund cancellation charges to participants who have to cancel a pilgrimage for which the balance has been paid, for one of the reasons listed below, provided it is involuntary and unforeseeable at the time of registration:

 

A) Personal circumstances – cancellation by the participant due to:

I) sudden illness, accident (clinically documented as rendering participation on the pilgrimage impossible) or death;

II) other causes:

  • the participant not being able to take the planned holiday period from work due to employment or dismissal by his/her employer;
  • material damage to the participant’s home following fire or a natural disaster which make his/her presence necessary and irreplaceable;
  • the participant not being able to reach the pilgrimage departure point due to a natural disaster;
  • citation and/or summons of the participant by the court, or summons to jury duty following registration on the pilgrimage.

 

B) Third party circumstances – cancellation by the participant due to:

I) sudden illness, accident or death of

  • his/her husband or wife, son or daughter, brother or sister, parent, parent-in-law, daughter-in-law, son-in-law, or of a business partner or co-owner of a business or professional firm.
    In the event of serious and sudden illness, if this person is not also registered on the same pilgrimage as the participant, the participant must provide proof that his/her presence is necessary;
  • a travelling companion registered on the same pilgrimage as the participant.

     

 

Paragraph 3. – STARTING DATE AND DURATION OF COVER

The coverage starts from the payment of the balance and terminates at the beginning of the pilgrimage, that is, at the time when the participant must be at the arranged meeting place (see section 19.3 of the General Terms and Conditions).

 

Paragraph 4. – EXCLUSIONS

Coverage does not apply when cancellation is due to:

  1. accident, illness, pre-existing and/or chronic illness, or death, occurring before registration;
  2. pregnancy or consequent pathological conditions;
  3. failure to notify the address of the person(s) indicated in paragraph BI);
  4. nervous conditions and/or mental disorders;
  5. work reasons other than those described in paragraph AII);
  6. theft, robbery, loss or irregularity of identity and/or travel documents;

The coverage also does not apply when the participant (or person acting for him/her) does not formally notify Opera Romana Pellegrinaggi of the cancellation of the pilgrimage, in writing  by fax (n° 06.69880513) or e-mail (info@operaromanapellegrinaggi.org), specifying the reason for cancellation and providing name, surname, address and telephone number within five calendar days from when the event preventing travel occurs and, in any case, before the start date of the pilgrimage.

 

Paragraph 5. – PARTICIPANT OBBLIGATIONS

In the event of the unavoidable cancellation of the pilgrimage, the participant (or the person acting for him/her) must:

  • immediately notify Opera Romana Pellegrinaggi in writing within the time and in the manner stated in the relevant paragraph above;
  • send Opera Romana Pellegrinaggi his/her signed registration form, bank account details (including the name in which the account is registered and the IBAN number), and the documentation specified below as proof of the reason for cancellation:
  • in the case of accident or illness: a medical certificate showing the date of the accident or illness, the diagnosis and prognosis;
  • in the case of hospitalisation: a copy of the hospital admission form showing the prognosis, and/or the hospital discharge letter;
  • in the case of death: a death certificate;
  • in the case of the citation or summons of the participant to court or jury service: a copy of the citation or summons bearing the date and a copy of the relevant court transcripts (or a declaration issued by the court showing the date on which the participant was in court);
  • in the case of holidays from work being revoked: a declaration issued by the participant’s employer or a self-certification with supporting documents if the participant is a freelance professional;
  • any other documents requested by O.R.P.
  • If cancellation is due to the illness or accident of one of the persons indicated in paragraph B I, notification must include the address of this person.

     

Failure to produce these documents within 60 (sixty) days of notification of cancellation will result in the loss of the right to a refund.

 

Paragraph 6. – REFUND, EXCESS and TIMEFRAME

On receipt of a notification of cancellation, Opera Romana Pellegrinaggi will send a cancellation invoice to the person registered on the pilgrimage and/or the lead name on the booking, indicating the cancellation charge applied and any sum due as a refund. When Opera Romana Pellegrinaggi has received the bank details it will proceed to make the refund of any remaining sum and, thereafter, having gathered and examined the documentation received and if the conditions are fulfilled, will refund the charges applied (excluding the registration fee) minus an excess of 10%.

Opera Romana Pellegrinaggi will make any refunds due no earlier than 30 days following receipt of all necessary documentation.

 

Punto 7. – COVERAGE LIMITS

Refunds will not in any case exceed the sum of 5,000 euros per participant;

in the event of cancellation (as described in paragraphs A and B) by more than one participant registered on the same pilgrimage (groups), any refund will be limited to an overall sum of 15,000 euros per group.